What is a NATE Certified Technician (And Why You Should Care)

Is the person who comes to your home to perform HVAC installation, maintenance or repair a NATE certified technician? It’s important to ask before you schedule a service call with any HVAC contractor. Today’s cooling and heating systems incorporate complex technology that requires trained, certified field technicians. The published energy-efficiency and performance specifications of air conditioners and furnaces — as well as a unit’s expected service life — are all based on the assumption that installation, maintenance and repair are carried out by competent individuals with the proper level of training and expertise. To ensure the person who knocks on your door to do the job is qualified, make sure they’re a NATE certified technician.

NATE Stands for Excellence

Short for North American Technician Excellence, NATE is a non-profit program funded by the HVAC industry to certify the knowledge and skills of heating and cooling field technicians who make up the front line of the industry. NATE certification begins with a comprehensive core examination to verify the knowledge level and ability of candidates. This is followed by a second examination covering an area of specialization chosen by the technician. Following certification, a technician must also complete specified classroom hours over the ensuing years to stay current with advancing HVAC technology and remain eligible for re-certification.

Today, more than 32,000 technicians have earned NATE certification and are on the job across North America. For the homeowner, doing business with a contractor who hires NATE certified technicians provides assurance of the following benefits:

  • Lower energy consumption and operating costs from professional installation and maintenance that meets manufacturer’s specifications.
  • Optimum system performance to ensure proper heating, cooling and indoor air quality.
  • A job that’s done right the first time without the need for callbacks.
  • A trained, experienced professional at your service who is fully qualified to answer your questions and provide informed, helpful advice.
  • Quick, efficient work utilizing techniques and technology that meet industry standards.

Apollo Home Heating, Cooling, Electric and Plumbing is proud to dispatch a NATE certified technician to handle your heating and cooling installation or service calls. Contact us for more information.

"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.
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