Terms & Conditions

Schedule Now

Special Offers Terms & Conditions

FREE Second Opinion*: Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

$109 off Duct Cleaning*: Limited time offer. New customers only. Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

$88 Drain Clearing*: Includes complimentary camera inspection for all main drains. Limited time offer. New customers only. Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

$299 Off Sump Pump with batter backup*: Limited time offer. New customers only. Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

$49 Water Heater Flush: Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

Up to $2200 Rebate on Qualifying HVAC systems or 0% Financing Options: Pending credit approval, qualified buyers only. Residential owner occupied only. Coupon must be presented at time of service. Not valid on prior sales. Cannot be combined with other discounts, offers, or coupons. Offer not valid in addition to ACP member discounts. Some restrictions may apply.

Apollo Home Care Plan Terms & Conditions

TERMS AND CONDITIONS – This Agreement is between the home owner (“Homeowner”) and Apollo Home, dba (“Company”).

TERM – The term of this Agreement for residential, owner occupied home mechanical systems is 12 consecutive months, which will commence upon payment being received by the Company or upon execution date of payment plan and the Company accepting the payment and issuing this Agreement. The Company reserves the right to inspect the covered residential property and all covered systems before issuing this Agreement.

MONTHLY PAYMENT PLAN – Homeowner to pay monthly with automatic credit card or bank account debits. The minimum initial term is 12 consecutive months. Coverage will automatically continue after the initial twelve-month term unless canceled by either the Homeowner or Company with a 30 day written cancellation notice. Following the initial twelve-month term, the Company may increase Agreement fees and/or change member benefits with a 30 day written notice to Homeowner.

SERVICE – Company guarantees a response time of 24 hours on emergency services 7 days a week, including holidays, with priority service on all service requests. An emergency is defined as the failure of a covered item, which may cause personal injury or substantial damage to property if not repaired within 24 hours of notification. For non-emergency service requests it is the Homeowner’s responsibility to provide access to the covered residential property for repairs during normal business hours (M-F 8am-8pm).

PLANNED MAINTENANCE – During the initial term of this Agreement and each subsequent 12-month term, Company will provide one (1) heating and one (1) cooling planned maintenance visit with the Homeowner. It is the responsibility of Homeowner to contact Company to schedule planned maintenance visits. Maintenance under the Agreement will be performed during normal working hours (M-F 8am-8pm) and scheduled at the Company’s discretion, before and after peak heating and cooling season. Trip charges will not be charged for planned maintenance visits. Company will only perform this maintenance on working systems; the repair of non-working systems is subject to applicable fees. A $60 trip charge will be charged for each occurrence for items repaired or replaced under the same home mechanical system. There may be an additional charge for non-emergency service calls after hours and on weekends. Company reserves the right to charge a service fee of $25.00 for any returned check or bank account debit. Service calls for different trades cannot be combined into one call.

PERFORMANCE GUARANTEE – This is not a contract of insurance or home warranty.

TERMINATION AND CANCELLATION – The initial minimum term of this Agreement is 12 consecutive months. Coverage will automatically continue after the initial twelve-month term unless canceled by either the Homeowner or Company with a 30 day written cancellation notice. This Agreement may be canceled by Company: 1) for Homeowner’s failure to pay Agreement or trip charge fees when due; 2) in the event of fraud or material misrepresentation by Homeowner of any fact or circumstance relating to the covered home mechanical systems, and related damage; 3) in the event the residential covered property is determined to be unsafe and the conditions are not corrected.

DEFAULT – If Homeowner fails to make payment as required by this Agreement, Company may terminate the Agreement without notice to Homeowner. Homeowner acknowledges all services have been provided under the Agreement at a discount per the Agreement and agrees to be responsible for the full price of all services provided to date at the current rate for like services not provided under a service Agreement. Said amounts will be billed to Homeowner by Company and are due and payable upon receipt. Said unpaid balance will accrue interest at 1.5% per month. If this Agreement is referred for collection or legal action, Homeowner agrees to pay Company all interests, costs and expenses including reasonable attorney’s fees not to exceed 15% incurred by Company.

ENTIRE Agreement – This Agreement and the items listed in the Agreement confirmation constitutes the entire Agreement between the parties. No oral representation applies. This Service Agreement is not effective until payment is received in full or upon date of the execution of a Monthly Payment Plan.

Apollo Home SMS/MMS Program Terms & Conditions

Program description

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include responses to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, and/or follow up.

Program frequency

You can expect to receive [number] messages per month from us.

Opt out

You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://apollohome.com/about-us/.

Interruption

Carriers, such as AT&T, are not liable for delayed or undelivered messages.

Costs

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Privacy

If you have any questions regarding privacy, please read our Privacy Policy.

Contact Us If you have any questions about our Privacy Policy, Terms and Service, or our use of your Personal Information, please contact us:

By mail: 4538 Camberwell Road, Cincinnati, OH, 45209

By email: [email protected]

By contact form: Privacy Request Form

"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.
    Image

    Financing

    Image

    Apollo Care Plan