We agree to accept responsibility for your complete satisfaction with the service provided by Apollo Home, and paid for by you. If you are dissatisfied with our work, we will promptly correct the problem, or keep working until the problem is resolved.
We know your time is valuable, so Apollo Home promises to arrive at your home within the time window that you select. If our technician doesn’t arrive on time, we will waive the trip charge*.
We guarantee that if the same part or repair fails in the first year, we will replace the part and do the repair again for free*.
If we don’t clean up after ourselves to your expectations, we will correct the issue and provide a $100 credit toward future services.
If we fail to protect your home and create damage to your home or belongings, we will accept responsibility and quickly make it right.
If we provided drain clearing service and the same drain backs up again within a year, we will perform an equal drain clearing service at no additional charge**.
If at any point you feel that you are receiving less than a 5 Star Service experience, contact us and we will dispatch an alternate technician and waive your $79 trip fee.
We promise to provide options on necessary repairs and lifestyle improvements on every service or maintenance visit to your home. If options are not provided by your technician, we will refund the $79 trip fee.
We guarantee to provide emergency services within 24 hours of your call, or we’ll pay your Apollo Home Care Plan for next year.***
We promise to respond to your emergency warranty service needs within 24 hours of your call.***
*$79 Trip charge waived. Refrigerant excluded for Breakdown Free guarantee.
** No Stoppage Guarantee can only be honored when a camera inspection is accepted and performed by Apollo and where customer accepts recommended necessary repairs to the drain line serviced.
***Emergency service is defined as the failure of a covered item which may cause personal injury or substantial damage to property.
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