Our Guarantees

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Guarantees for Greater Cincinnati and Northern Kentucky Homeowners

Have peace of mind with Apollo Home’s Guarantees.

Peace of Mind Guarantee

We agree to accept responsibility for your complete satisfaction with the service provided by Apollo Home, and paid for by you. If you are dissatisfied with our work, we will promptly correct the problem, or keep working until the problem is resolved.

On-Time Guarantee

We know your time is valuable, so Apollo Home promises to arrive at your home within the time window that you select. If our technician doesn’t arrive on time, we will waive the trip charge*.

No Breakdown Guarantee

We guarantee that if the same part or repair fails in the first year, we will replace the part and do the repair again for free*.

Clean Guarantee

If we don’t clean up after ourselves to your expectations, we will correct the issue and provide a $100 credit toward future services.

Property Protection Guarantee

If we fail to protect your home and create damage to your home or belongings, we will accept responsibility and quickly make it right.

No Stoppage Guarantee

If we provided drain clearing service and the same drain backs up again within a year, we will perform an equal drain clearing service at no additional charge**.

5-Star Service Guarantee

If at any point you feel that you are receiving less than a 5-Star Service experience, contact us and we will dispatch an alternate technician and waive your $89 trip fee.

Full Evaluation Guarantee

We promise to provide options on necessary repairs and lifestyle improvements on every service or maintenance visit to your home. If options are not provided by your technician, we will refund the $89 trip fee.

Apollo Care Plan Member Guarantee

We guarantee to provide emergency services within 24 hours of your call, or we’ll pay your Apollo Home Care Plan for next year.***

Warranty Guarantee

We promise to respond to your emergency warranty service needs within 24 hours of your call.***

*$89 Trip charge waived. Refrigerant excluded for Breakdown Free guarantee.

** No Stoppage Guarantee can only be honored when a camera inspection is accepted and performed by Apollo and where customer accepts recommended necessary repairs to the drain line serviced.

***Emergency service is defined as the failure of a covered item which may cause personal injury or substantial damage to property.

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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.
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