The Impatience of Information Processing
Every morning I wake up around 4:30 am and start my day. My first two hours consist of hitting the gym and reading several newspapers and periodicals to stay up on current worldly events. I realize that the amount of information that one person receives in a day is exorbitant, so how can we possibly retain the best information?
According to a recent study performed by Dr. Martin Hilbert, a scientist from USC, we receive information at a rate that is equivalent to 174 newspapers per day! So, without realizing it, we are all becoming very inpatient with the information we receive. Enter opt-outs, unsubscribes or un-follows into our daily lives – a way to re-organize and focus only on the information we want to receive. (Click to read an article about Dr. Hilbert’s theories.)
The impatience I observe daily, with myself, my family, my employees and our customers, surrounds the ability to process and make sense of all this information. With the existence and addiction (for many) to news and media outlets, our brains are processing at a much higher rate than in the past.
Two years ago while traveling in Washington D.C., I met Dr. Gerald Bell, founder and CEO of Bell Leadership Institute, in North Carolina. Dr. Bell is a resident expert on organizational leadership, who has studied and researched the characteristics of a successful leader for over 40 years.
We were only together a short time, but the following lessons helped me to focus on the right information and how it can make all the difference in my personal and professional life:
- It is all about listening.
- It is about spending time reflecting on the situation at hand, before judging.
- It is about helping others devise the right question(s) – as the question is more important than the answer, in many cases.
Incorporating these three “easy-to-remember” lessons into my daily life has helped me keep focus on the right initiatives for myself, my employees, my customers and my company. What suggestions do you have that help you keep focused in the digital information age?
"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.