There’s never a good time to have problems with your HVAC system. But when it happens, and it will, you’ll feel better knowing that your heating and cooling issues are in the hands of expert technicians. How can you be so sure? The NATE logo.
What’s so important about the NATE logo?
NATE stands for North American Technician Excellence. It’s a voluntary certification program approved by the heating, ventilation, air conditioning and refrigeration industry (HVACR). HVAC companies choose to put their technicians through the extensive training because the certification exemplifies HVAC expertise.
How do technicians become NATE certified?
HVAC organizations and the Air Conditioning Contractors of America (ACCA) worked together to develop a rigorous set of core competencies that NATE-certified technicians must meet to wear the logo. By earning NATE certification, employers are assured their trained employee can handle any problems their customers may have and that the customer will get first-rate service.
To become NATE certified, technicians must pass both a core exam and specialty exam. They must not only study to be able to pass the test, but NATE also recommends anywhere from one to five years experience prior to testing. As you can see, this test requires both test preparation and real-life experience and knowledge. The NATE logo isn’t handed out; it’s earned.
Does the NATE logo really mean anything?
You bet! There are several certification programs for the HVACR industry. However, only NATE certification is endorsed across the board by the HVACR industry and is the toughest to pass. You know when you see this logo that you have a technician that meets the top standards in the industry.
Nothing replaces the peace of mind you have when you know your HVAC problems are being handled by a true professional.
For more information about the NATE logo or for answers to any of your home comfort concerns, contact the pros at Apollo Home Heating, Cooling and Plumbing. Our NATE-certified team has been serving homeowners throughout greater Cincinnati since 1910.
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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.