How Cincinnati Homeowners Can Benefit From Working With an NATE Certified HVAC Tech
Because you rely on your heating, ventilation and air conditioning (HVAC) equipment for comfort much of the year, it’s a good idea to look into the benefits of NATE certified HVAC techs when you’re selecting the right contractor for your system. While all HVAC contractors in Ohio have to be licensed by the state, only a few have achieved NATE certification — the highest achievement in the HVAC industry.
North American Technician Excellence (NATE) is a non-profit organization whose mission is to single out the most knowledgeable and competent HVAC contractors and technicians. NATE provides continuing education and rigorous testing programs on an ongoing basis, so customers know that the contractors and technicians they hire have the deepest knowledge in the industry.
A few years ago, NATE hired a third-party contractor to evaluate customer satisfaction with HVAC contractors and technicians and learned that:
- Nearly 70 percent of customers who used NATE certified technicians were extremely satisfied with their experience, compared to 44 percent of those who didn’t.
- Sixty-seven percent of customers using NATE certified contractors were extremely satisfied with their new systems, while just 35 percent of those who didn’t use such skilled technicians reported these high levels. Of all the benefits of NATE certified HVAC techs, this may be the most important, since system selection, sizing and installation has a long-term impact on your budget and comfort for years to come.
While it’s important to choose the best technicians available for servicing and repairing HVAC equipment, it’s crucial for the installation process. Accurately sizing the system involves a detailed process that lays the foundation for long-term performance and energy consumption. Contractors and technicians who have achieved NATE certification have access to and practice the latest techniques for the entire process.
You can reap the benefits of NATE certified HVAC techs by contact Apollo Home Heating, Cooling and Plumbing because our technicians have achieved this status. We’ve proudly provided HVAC services for greater Cincinnati area homeowners since 1910.
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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.