A sump pump is a silent sentinel that guards your home against water damage. Installed in a covered basin in the basement floor, the pump senses the presence of water and automatically activates, pumping water up and out of the house to a discharge point, usually located in the backyard. A properly-sized pump protects your basement from water intrusion due to external sources like rising ground water and localized flooding or indoor sources such as a broken water supply line.

Because a sump pump is installed out of sight and usually inactive, malfunction in the pump or its activating mechanism may occur without being noticed. The pump will then fail to operate when you need it most. Annual professional maintenance and testing by a qualified plumber is critical.

Here are three common sump pump issues:

Clogged Intake

Debris in the sump basin, including dirt and gravel from the surrounding pit or objects swept in from the floor, may clog the pump intake screen and interfere with proper operation. A qualified plumber can drain the basin, remove debris, and inspect and clean the intake screen as part of annual maintenance.

Defective Float Switch

A float switch energizes the pump when water in the sump basin reaches a preset level, then turns it off again when the basin empties. If the float switch fails to properly detect water, the pump will not actuate and basement flooding may occur. If it doesn’t turn the pump off, the motor will burn out. During regular maintenance, a plumber will pour a measured quantity of water into the basin to verify proper float switch “on” and “off” response.

Frozen Discharge Line

Residual water in the outdoor portion of the discharge line may freeze and obstruct the flow from the sump pump, causing basement flooding. The discharge line should always be routed on a slightly downward grade to allow residual water to drain completely out of the line.

For regular annual maintenance to prevent and detect sump pump issues in greater Cincinnati contact the professionals at Apollo Home Heating, Cooling and Plumbing.

"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.
    Image

    Financing

    Image

    Apollo Care Plan