Our Pledge To You
As a valued customer, you are our priority.
Never Nervous Service is your assurance we’ll keep your systems in tip-top running order and keep you safe, comfortable, and worry free.
- The technician that visits your home is one of the best in the business. Each tech is screened for integrity, intelligence, mechanical aptitude, customer service skills, and positive work history.
- Every technician receives over 200 hours each year; and are armed with the latest, most energy-efficient safety, comfort, and health data for recommendations, installations, and service.
- We accommodate your busy schedule, are neat and tidy in your home, and keep you informed at every step in the process.
- We strive to be as accurate and efficient as possible. We provide proposals of what the work should cost, are diligent and conscientious in performing service, and always provide fair billing.
- We stand behind our work. We take pride in providing you service that stands the test of time.
- We look beyond individual service calls to what is in your long-term best interest. Twenty-four hours a day, three-hundred-sixty-five days a year, we want you to feel confident that if you have a problem—need a recommendation, installation, or service—the entire Apollo Home team stands ready to help.
That’s the Never Nervous Service Pledge.
As we’ve done from the beginning, we will continue following procedures based on CDC recommendations to respond to and reduce the threat of COVID-19, such as:
- Employees who are able to work from home, will do so.
- In-person group meetings and gatherings will be suspended or handled online.
- Our offices will be sanitized on a set schedule, focusing on all high-contact and high-traffic areas.
- New illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passed.
What we will continue to do in the field:
- Limiting physical contact – including hand shaking with clients and team members.
- Sanitizing hands and the work space before and after the job.
- Wearing gloves when possible.
- Covering shoes when entering the home.
- Inquiring about illness before entering the home to ensure additional precautions like wearing masks.
Read a letter from our President, Jamie Gerdsen