What to Look for in an HVAC Service Agreement

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When evaluating your options for an HVAC service agreement, it is important to first consider the age of your system and how handy you are to do some of the maintenance yourself.  If your system is older than 6 years and you do not plan to perform maintenance on your own, it is worthwhile to invest in a service agreement.

A good HVAC service agreement will help to maintain the life and efficiency of your furnace and air conditioner.  Regular maintenance means a cleaner, more energy efficient system, fewer service calls and lower monthly utility bills.

Most companies offer service agreements at various levels, starting with the most basic plan.  Consider these basic agreement tips to make sure you choose the agreement that is right for you (and fits your budget):

  • Includes a bi-annual checkup of both your furnace and air conditioning systems. See “15 Steps to a Furnace Inspection” or our “15 Point Precision Cooling Tune Up” for what should be included at no cost!
  • Some features are extended including no charge or discounted service calls, deals on new equipment  and priority service should you have an emergency. Pick the service level that is right for you and your needs.
  • Evaluate each plan thoroughly so you know what exactly to expect from the agreement. Read the fine print.
  • Ask for a detailed explanation of what the company’s regular check-ups include and to know what repair services are covered and what’s not.
  • Make sure the plan you choose covers at least a percentage of repairs based on certain warranty restrictions.

Although you hope the service agreement is never needed for emergency service, it is nice to know you have the benefit should something go wrong.  And while many HVAC parts are covered under the manufacturer’s warranty, basic preventative maintenance is important to extend the life of those parts and ensure the energy efficiency of the unit.

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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.
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