This affiliation helps you rest assured that the service you receive is the quality you expect, and here’s why.
NATE, or North American Technician Excellence
This nonprofit organization offers certification for HVAC technicians. NATE was founded in 1997 and has become the nation’s leading certification organization. It’s the only one of its kind that’s governed, owned, operated, developed and supported by the entire heating, ventilation, air conditioning and refrigeration (HVACR) .
The NATE logo and affiliation
The NATE logo on a company’s website means their technicians are rigorously tested, not merely trained and sent out into the field. Candidates for NATE may earn additional certifications in a number of relevant specialties, such as air conditioning, heat pumps, furnaces, hydronics and more. This makes them incredibly knowledgeable in the areas you expect them to be.
Consumer Reports has stated, “It’s a plus if technicians are certified by NATE.” It’s true; consumers are 24 percent more likely to be satisfied with the work performed by a NATE-certified tech than a technician without this certification.
Calling in a NATE-certified professional
When you call a technician with NATE certification, they can complete many different tasks.
- Install new equipment correctly – This is vital for peak system performance and energy efficiency.
- Check equipment to ensure proper installation – When something goes wrong with your HVAC system, you probably assume that the equipment is at fault. However, improper installation performed by a technician without NATE certification could be to blame. A quick evaluation could save you a bundle in unnecessary repair costs.
- Offer tips for running equipment more efficiently – Don’t jump to conclusions about your energy bills, blaming the utility company for high costs. Instead, the next time a NATE technician is doing an evaluation, ask for operational tips to help lower your energy bills.
We proudly show the NATE logo among our affiliates because we value quality and best practices. To learn more, please contact Apollo Home Heating, Cooling and Plumbing. We serve the Greater Cincinnati area.
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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.