Pose These Questions to Professionals Before Hiring an HVAC Contractor
Hiring an HVAC contractor who you can trust with the care of your home’s HVAC equipment can sometimes be an arduous task. Luckily, it doesn’t have to be. Simply ask these questions and you’ll find one in no time:
Do You Have the Proper Licensing, Bonding and Insurance?
Each contractor is held to specific requirements in order to remain in business. You’re entitled to ask for such documentation in order to check the company’s legitimacy.
Are Your Technicians NATE-Certified?
As you may already know, North American Technician Excellence (NATE) is a nonprofit organization that puts HVAC technicians through rigorous testing in order to receive certification. NATE is extremely well-respected in the industry, to the point where you shouldn’t consider any contractor who doesn’t use certified technicians.
Will You Provide Me With a List of References?
A trustworthy contractor will have no problem handing over a list of references. Once you receive it, be sure to call everyone on the list and ask about his or her experience with the company, including the quality of work, time completion promises and other potential concerns.
Do You Have Experience With My HVAC System?
The majority of homeowners use traditional systems like furnaces and A/C systems for their heating and cooling. If you use an alternative source of energy, such as geothermal or solar, you want to make sure that the contractor is well-versed in their operation and maintenance needs.
Should I Expect a Home Evaluation?
A home evaluation should be expected soon after hiring an HVAC contractor. This is a great way for your home’s energy efficiency to be analyzed. A technician will also be able to identify potential problem areas, which can save you money in the future.
Can I Get Everything in Writing?
Before you hire a contractor for any specific project, you should expect everything in writing, from the estimated cost to the equipment to be installed.
For more expert advice when hiring an HVAC contractor, or if you have any other questions related to home comfort, please contact the friendly professionals at Apollo Home Heating, Cooling and Plumbing. We’ve been serving the greater Cincinnati area since 1910.
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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.