The Expertise That Stands Behind The NATE Logo

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The NATE logo is a useful designation to look for when you’re choosing an HVAC contractor to do an installation, service or repair.

North American Technician Excellence is a nonprofit organization created to promote the skill of heating, ventilation, air conditioning and refrigeration technicians nationwide. Further, it’s an organization supported by multiple entities in the HVAC industry, including manufacturers, utility companies and contractors. Here’s why NATE certification is something you should pay attention to when you need someone to work on your home-comfort investments.

NATE testing is rigorous

Technicians may choose which NATE tests to take from the program’s Knowledge Areas of Technician Expertise. A technician can choose to certify/test in installation or service, and there’s a separate NATE for senior-level technicians, too. Technicians must first pass a core exam and then a specialty exam.

NATE technicians specialize

Homeowners benefit from using a NATE-certified technician because it’s possible to choose one with a specialty that matches the work to be done. Specialty areas range from air conditioning to air distribution, heat pumps to furnaces and hydronics to refrigeration. If you need your heating system serviced, work with a technician who holds that specialty. It’s as simple as that.

NATE standards are uniform across the nation

The value of the NATE logo and the certification program lies in its uniform testing standards. This, in fact, is the purpose that drove the formation of the organization. Other manufacturers train and then test technicians, but it benefits them to pass technicians. It reflects well on their companies. NATE, however, doesn’t benefit from certifying technicians, and it doesn’t train them either. The tests are designed to cover the day-to-day knowledge a technician should have, based on scenarios that he encounters in the field. By certifying technicians, NATE knows they hold the necessary knowledge to service and install equipment.

For more information about the NATE logo or why Apollo Home Heating, Cooling & Plumbing promotes NATE certification for our technicians, give us a call today. We have served homeowners in the greater Cincinnati area since 1910, with quality heating and cooling installations, repairs and maintenance, as well as indoor-air-quality solutions and home-performance consultations.

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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.



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