Before You Buy a New Home Air Conditioner, Understand the Warranty

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According to federal law, all companies that sell products and/or services with a warranty must provide you with a copy of the details prior to your signing it. When shopping for a home air conditioner, you should take as much care considering the warranty provided as you do in choosing the model of home air conditioner that is best for you. 

Warranties provide both a manufacturer’s element as well as a labor element. How these are presented can vary greatly from company to company.

  • The manufacturer’s warranty is what covers the parts. With a home air conditioner, the warranty can be quite detailed, down to the extent of what’s covered for each part and for how long. The refrigeration unit and all of its parts are often under different warranty terms then the rest of the parts, but it’s not uncommon to see the compressor listed on its own. You might want to consider opting for the manufacturer’s extended warranty, as they usually offer a comprehensive program based on the life expectancy of their equipment. An extended warranty adds additional years to the warranty often for both parts and labor.
  • Limited lifetime warranties are especially good for home air conditioners, as they’re usually covered for as long as you live in the house. Again, the details of a lifetime warranty will vary from manufacturer to manufacturer, so you’ll have to make sure you understand what the lifetime warranty covers.
  • Labor warranties are as varied as those of parts and often labor warranties vary from part to part. Most labor warranties are voided with poor maintenance of the home air conditioner or if you use an unapproved service company.

At Apollo Home Heating, Cooling and Plumbing, we will walk you through the warranties and make certain you understand all of the details. We also offer additional service agreements to help prolong the life of our products.

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"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.



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