Apollo Responds to Dateline’s: The Hansen Files
In May, 2011 (before we were blogging), we watched the episode of Dateline’s: the Hansen Files regarding how homeowners were wasting their money on home repairs.
In reflecting on Dateline episode The Hansen Files regarding how easily homeowners can waste their money on unnecessary home repairs; I was appalled with the dishonest nature of some of the service providers. Are there really people out there who weren’t brought up with morals? Our company has been in the heating, cooling and plumbing business for over 100 years and I feel confident to say that our employees proceed with the customer’s best interest at heart! If that was not the case, then how would we offer total satisfaction guarantee, and have satisfied over 200,000 customers?
If you are a homeowner, there will probably be a situation in the future when you’ll have to call a service technician for assistance. A recent entry from What’s In the Air? heating and air conditioning blog, discusses “What to look for in an air conditioning service technician” – this information also holds true for heating, plumbing and electrical techs as well In addition, these tips from ServiceMagic will help you plan the appropriate timing of your HVAC repairs, so you know what to expect when (as much as you can).
Choosing the right service provider can be a daunting task; however, it doesn’t have to be. So, don’t waste time with service companies who do not have your best interest at heart, visit Apollo Home today to build a relationship with a trusted source for you heating, cooling and plumbing needs.
"Ernie & Mike did a superb job on my new furnace and A/C installation. Despite having more than a day’s work to do, they came in and stayed until the job was done. They were organized, efficient, and protected the rest of the house well. Got both furnace and A/C installed the same day. Ernie was courteous, informative, and clearly knew his job better than anyone I’ve encountered before. The units look so good guests now get The Tour of our new system. Apollo is clearly not a fly-by-night company. I would recommend them to anyone in need of a new furnace and/or A/C."
- Jerry A.
"I called Apollo because of a water leak I thought I had in our upstairs shower going into the kitchen. Robbie came and assured me everything was fine & looked at all the other plumbing. He ended up changing a few pipes for our washer & clearing a drain. He was very nice & knowledgeable with all my questions. I ended up signing up for the care plan & was very happy with my service."
- Cassandra B.
"The team at Apollo exceeded my expectations. As a business owner, my attention to the details and commitment to providing excellent service is high. From the sales rep. to the installation team, everyone’s performance was outstanding. For example, the installation team went to great lengths to protect our floors, placing floor runners and across the wood floors and up the stairs. They even were spot washing walls upon their departure. I highly recommend this company."
- Randy B.
"We scheduled an estimate AND a tune-up. We knew something was wrong with our furnace, but hoped we could make it through the rest of the season. Upon telling Bill what our furnace was doing, he warned us immediately what the possible outcome was going to be; a cracked heat exchanger. He watched the flames roll backward, tested carbon monoxide levels, which were so high they meter’s last reading was 5,600 before saying “high”. He immediately shut it down, tagged it, and explained that with levels that high and children in our home he wanted off right away. He continued his inspection and showed us via a camera that not only was it cracked in multiple places, but had holes all over it. He gave us a few options for repairing it; his knowledge as well as genuine concern was beneficial and refreshing. Luckily we also scheduled an estimator, Micah, to come too and we were able to get costs between repairing and replacing (with several options). We decided to replace with a much higher efficiency furnace and one sized properly to our home. Hands down, not only did they both provide us great service and knowledge, but without sounding dramatic, they may have saved our lives. This was our first time calling Apollo, but it won’t be our last."
- Sarah B.
"Apollo is an excellent company. I always receive great service. Alex A. was professional and friendly. He kept me informed during the process of checking my furnace and heat pump to make sure they were working properly. The company makes sure you are notified who is coming and when they are on the way. All my interactions with the company have been wonderful."
- Beverly S.